1. Who this policy applies to
This policy explains how mahirfaleel.com ("the website", "we", "us", or "our") handles information when you visit the website, request a guide, submit a contact form, or use a linked booking service.
2. Information we collect
Information you provide
Depending on how you use the website, you may provide:
- Your email address when requesting a guide.
- Your name, email address, and message when using the contact form.
- Booking information when you choose to schedule through Cal.com.
- Payment and buyer-contact information processed by PayPal when you purchase a service through a PayPal-hosted payment page.
- Any other information you choose to include in a message.
Information collected automatically
We use Google Analytics and Cloudflare Web Analytics to understand how the website is used. Depending on the service and your settings, analytics data may include pages viewed, referring pages, approximate location, browser and device information, interactions, performance information, and similar usage data.
Google Analytics may use cookies or similar technologies. Cloudflare states that its Web Analytics product does not use cookies, local storage, or fingerprinting to identify individuals. Cloudflare may separately process IP addresses and request information to host, deliver, protect, and secure the website and its forms.
3. How we use information
We use information to:
- Deliver the guide or respond to enquiries you submit.
- Match paid calls with scheduling requests and arrange or confirm the purchased session.
- Operate, secure, troubleshoot, and improve the website.
- Understand website traffic, content performance, and general usage trends.
- Prevent spam, fraud, and misuse through Cloudflare Turnstile and related security services.
- Meet legal obligations and protect our rights where necessary.
4. Service providers
Information may be processed by service providers that support the website, including:
- Cloudflare for hosting, content delivery, security, Turnstile, and Web Analytics.
- Google for Google Analytics.
- Resend or Brevo for transactional email delivery.
- Cal.com when you choose to use the booking service.
- PayPal when you choose to purchase a service through a PayPal-hosted payment page.
These providers process information under their own terms and privacy practices and may process data in countries other than your own.
5. Cookies and analytics choices
You can restrict or delete cookies through your browser settings. You may also use Google's Google Analytics opt-out add-on. Blocking analytics may reduce the data available to us but should not prevent you from reading the website.
6. Retention and security
We retain personal information only for as long as reasonably needed for the purposes described above, including responding to enquiries, delivering requested material, maintaining records, and meeting legal obligations. Providers may apply their own retention periods. We use reasonable safeguards, but no online system can guarantee absolute security.
7. Your choices and rights
Depending on the law that applies to you, you may have rights to request access, correction, deletion, restriction, or objection concerning your personal information. You may also withdraw consent where consent is the basis for processing. We do not sell personal information.
8. Children
This website is intended for businesses and adults. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy as the website, service providers, or legal requirements change. The date at the top of this page shows the latest revision.
10. Contact
For privacy questions or requests, email privacy@mahirfaleel.com.